Omnichannel
Customer Service Solution
for Microsoft Dynamics 365
With our secure co-browsing solution you can interact with your customers while having an audio & video conversation directly from your website or app. Increasing customer satisfaction has never been easier.
Live Assist for Microsoft Dynamics 365 is the omnichannel solution that brings all digital channels together, resolving customer issues faster and creating more opportunities to sell.
With the full power of WebRTC, audio and video chat functions to communicate with customers.
Agents can't see private information like credit card or social security input fields. Meeting data and security standards.
No downloads or complicated setups for customers. Co-browsing works directly from your website or app. It increases customer satisfaction making it really easy to provide support on mobile or desktop.
Live Assist for Microsoft Dynamics 365 has received high marks from financial institutions, banks, medical organizations, insurance companies, to call centers around the globe. Our support team is available 24/7 ready to help.
Show and Tell with Co-browsing
With co-browsing you can show your users how to navigate your site or app, make a purchase, help them fill in a form, give suggestions and much more with audio & video capability. Users won’t need to install any plugins or software.
Conversational Platforms
Resumable Conversations
Messaging allows for asynchronous, resumable conversations between brands and their consumers in the same way that consumers are already used to communicating via social networking services.
Customers can message your brand at any time, even if an agent is not online and an agent can also reply to a customer even if they are not online. All while maintaining full conversation history!
Improving your customer’s journey in a way that was not possible with Chat engagements.
Why Choose Live Assist for Dynamics 365?
Secure & Data Compliant
Our technology and security protocols ensure that agents can’t see private information like credit card or social security input fields. Meeting data and security standards.
Customer Centric Support
Your brand’s success is of the utmost importance to us. Our global support team is available 24/7 to provide the assistance you need to get the most out of our omnichannel solution.
Audio & Video
With the full power of WebRTC, audio and video functionality agents can initiate voice and video calls directly with customers providing a more personalized experience.
Co-browsing
Start co-browsing sessions directly from live chat or PSTN calls using a short code to remotely view and interact with customers web pages and mobile apps.
Asynchronous Messaging
Empower your customers and increase agent productivity by giving users the freedom to start, pause and resume conversations with your brand on their own terms.
Seamless Integration
Live Assist is co-developed with Microsoft ensuring tight and seamless integration with the Dynamics 365 CRM platform.