Omnichannel
Customer Service Solution
for Microsoft Dynamics 365

With our secure co-browsing solution you can interact with your customers while having an audio & video conversation directly from your website or app. Increasing customer satisfaction has never been easier.

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Show and Tell with Co-browsing

With co-browsing you can show your users how to navigate your site or app, make a purchase, help them fill in a form, give suggestions and much more with audio & video capability. Users won’t need to install any plugins or software.

Conversational Platforms

Together with our partner LivePerson, we now have a new type of engagement called Messaging which takes Live Chat to the next level, adding flexibility.
 
We have integrated popular 3rd party channels like Twilio SMS, Facebook Messenger, Instagram, Twitter, WhatsApp, Apple Business Chat and more, agents can receive these Messaging engagements right inside Dynamics 365!

Resumable Conversations

Messaging allows for asynchronous, resumable conversations between brands and their consumers in the same way that consumers are already used to communicating via social networking services.

Customers can message your brand at any time, even if an agent is not online and an agent can also reply to a customer even if they are not online. All while maintaining full conversation history!

Improving your customer’s journey in a way that was not possible with Chat engagements.

Why Choose Live Assist for Dynamics 365?

Secure
Secure & Data Compliant

Our technology and security protocols ensure that agents can’t see private information like credit card or social security input fields. Meeting data and security standards.

Support
Customer Centric Support

Your brand’s success is of the utmost importance to us. Our global support team is available 24/7 to provide the assistance you need to get the most out of our omnichannel solution.

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Audio & Video

With the full power of WebRTC, audio and video functionality agents can initiate voice and video calls directly with customers providing a more personalized experience.

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Co-browsing

Start co-browsing sessions directly from live chat or PSTN calls using a short code to remotely view and interact with customers web pages and mobile apps.

Asynchronous
Asynchronous Messaging

Empower your customers and increase agent productivity by giving users the freedom to start, pause and resume conversations with your brand on their own terms.

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Seamless Integration

Live Assist is co-developed with Microsoft ensuring tight and seamless integration with the Dynamics 365 CRM platform.