Right Inside
Dynamics 365
No more:
Empower your customer service workforce with Omnichannel Communication, Conversational AI, and the right tools to improve customer experience. Start increasing sales all in a single pane within Dynamics 365.
Improved Efficiency with Generative AI
Automatically analyze customer inquiries, identify their intent, and generate human-like responses in real-time.
Provide efficient, accurate, and personalized support, leading to higher customer satisfaction and optimized operational efficiency.
How Does Our AI Work?
Intent Analysis
Enhance interactions by accurately grasping what your customer needs with Conversational Intent, driving proactive improvements in every conversation.
Enriched AI Responses
Unleash the potential of AI Search with seamless integration of your knowledge base, support info, FAQs, and more. It’s that simple!
Automated Conversations
Empower self-service and swift conversations with intelligent automation and conversational AI solutions.
Game-Changing Stats
30%
reduction
in operating costs.
70%
automation
rate increase.
25%
boost
in customer satisfaction.
10x
conversion
vs traditional digital.
50%
decrease
in agent attrition.
30%
reduction
in operating costs.
70%
automation
rate increase.
25%
boost
in customer satisfaction.
10x
conversion
vs traditional digital.
50%
decrease
in agent attrition.
Show and Tell
with Co-Browsing
With Co-browsing you can solve your customers questions quickly and efficiently. Show your users how to navigate your site or app, make a purchase, fill in forms and much more.
Co-browsing allows you to see what your customer sees on their screen enabling you to better understand the customer’s needs and provide the best solutions.
The Power of Messaging
with Live Assist for Microsoft Dynamics 365
Customer Choose
Omnichannel Messaging takes you to the next level, adding flexibility. With channels like Twilio SMS, Facebook Messenger, Instagram, Twitter, WhatsApp, Apple Business Chat, and more, agents can receive Messaging engagements right inside Microsoft Dynamics 365!
Messaging facilitates asynchronous and resumable conversations between brands and their consumers. Customers can message your Brand at any time, even if an agent is not online, the agent can also reply to a customer even if they are not online. All while maintaining full conversation history!
Conversation Builder's intuitive point-and-click interface along with our guided assistant will accompany you every step of the way, so you don-t have to start from scratch.
Whether your goal is to enhance customer service, drive sales, or elevate your marketing endeavors, we've got you covered. Designed to help you boost consumer engagement, streamline operations, and ultimately increase revenue.
Why Live Assist for Microsoft Dynamics 365?
Secure & Data Compliant
Our technology and security protocols ensure that agents can’t see private information like credit card or social security input fields. Meeting data and security standards.
Customer Centric Support
Your Brand’s success is of the utmost importance to us. Our global support team is available 24/7 to provide the assistance you need to get the most out of our omnichannel solution.
Audio & Video
With the full power of WebRTC, audio and video functionality agents can initiate voice and video calls directly with customers providing a more personalized experience.
Co-browsing
Start co-browsing sessions directly from live chat or PSTN calls using a short code to remotely view and interact with customers web pages and mobile apps.
Asynchronous Messaging
Empower your customers and increase agent productivity by giving users the freedom to start, pause and resume conversations with your Brand on their own terms.
Seamless Integration
Live Assist is co-developed with Microsoft ensuring tight and seamless integration with the Dynamics 365 CRM platform.
Revolutionizing Dialogue with
Automated Conversations
