Customer Support With Generative AI
Enhance customer interactions and improve
efficiency in a safe environment with guard rails
Safe & Trustworthy
Safeguards guarantee the highest level of protection and privacy with transparency, and ethical practices
Improved Customer Satisfaction
Virtual assistants that provide human-like conversations with great 24/7 customer support
Reduce Costs
Quickly deploy Generative AI with no-code helping customers and agents, gaining a competitive edge
How Does Generative AI Work in Customer Service?
LivePerson’s Generative AI operates seamlessly within a customer service environment to enhance the overall experience.
Leveraging advanced natural language processing and deep learning techniques, the system can understand and generate human-like responses in real-time.
It analyzes customer inquiries, identifies their intent, and generates appropriate and personalized responses to address their needs.
This AI-powered technology continuously learns from customer interactions, adapts to new patterns, and improves its performance over time.
By utilizing LivePerson’s Generative AI, businesses can provide efficient, accurate, and personalized support, leading to higher customer satisfaction and optimized operational efficiency
Unlock the Power of Generative AI
Effortless conversations by utilizing bot-led experiences, reducing costs and increasing customer satisfaction directly within Live Assist for Dynamics 365
It’s a very valuable addition to enhance customer interactions and improve efficiency.
- Reduce Costs
- Available 24/7
- Faster Issue Resolution
- Personalized experiences
- Continuous Improvement
- Quick & Consistent Reponses
- Training & Knowledge Sharing
- Increase Customer Satisfaction
LivePerson’s Generative AI technology is designed with a strong focus on safety and security.
Generative AI with Safeguards means that you control what websites, articles, and documents the AI model gathers the information from making it a safe and robust solution.
With rigorous measures in place, LivePerson ensures that the AI system adheres to ethical guidelines and respects user privacy.
Prioritizing transparency, accountability, and fairness in the development and deployment of its AI models.
By incorporating robust mechanisms for data protection and anonymization, LivePerson safeguards sensitive information and maintains the confidentiality of user interactions.
Live Assist for Microsoft Dynamics 365 has partnered with Live Person so you can start using Generative AI in your environment quickly and in a secure way.
Implementing Generative AI is very easy, once your generative AI model is trained it’s connected to the chatbot framework enabling a seamless interaction between the AI model and your chatbot.
If you need help of an expert, CBA (Communication Business Avenue) has in-house professionals who specialize in AI implementations to ensure a successful integration.
See it in action
See for yourself what Live Assist for Dynamics 365 can do to help you reduce costs and increase customer satisfaction.
Learn more about Generative AI: What is Generative AI? | A Gooogle AI expert break down on Generative AI | Generative AI tools impact the consumer experience
Learn more about LAD365: Finding the Best Co-browsing Solution | What’s conversational messaging? | What Is Asynchronous Messaging? | What is Live Assist for Microsoft Dynamics 365?
