Messaging Features Now Available
Messaging allows for asynchronous, resumable conversations between Brands and their consumers – in the same way that consumers are already used to communicating via social networking services. This means a consumer can message a Brand at any time, even when a company is not online, and a company can also reply when the consumer is not online. (Just like your conversations with friends and family) All while maintaining a full conversation history! This enables you as a Brand to improve your customer’s journey in a way that was not possible with Chat engagements.
Many benefits for your customers
- Talk on their own time/schedule
- Use a channel or app of their choosing
- Get faster responses
- View their full conversation history anytime!
Your company benefits as well
- Boosts agent and support efficiency
- Increased sales opportunities
- Multiple channels = Greater Brand Reach
- Higher CSAT and resolution rates
- Control over queue prioritization