Decrease Costs

& Increase Sales

Features

Of Live Assist for Microsoft Dynamics 365.

Main Features

No plugins, downloads, or extensions for users
Works on mobile and desktop deivces for users
Intent Manager & Analysis
Conversation Builder
Enriched AI Responses
Audio & Video
Co-browsing
File Sharing
Resumable Conversations
Full Conversation History
Secure & Data Compliant
LivePerson Features
Audience behavior tracking

Integrated with

Microsoft Dynamics 365 Integration
Unified Service Desk (USD) Integration

Secure

Secure & Data Compliant
ISO/IEC 27001:2013 Certified
Privacy Mark Certification

Support

24/7 Customer Support
Multilingual Support
Custom Integration into your platform

Agent Features

Enriched AI Responses
Full Conversation History
Agent lookup and transfer
Multiple queues or skills group routing
Real-time tracking of agent current workload & shift

Mesaging Channels

Messaging Channel: Facebook Messenger
Messaging Channel: Twilio SMS
Messaging Channel: Instagram
Messaging Channel: Twitter
Messaging Channel: LINE
Messaging Channel: Viber
Messaging Channel: WeChat Business
Messaging Channel: WhatsApp Business
Messaging Channel: Apple Business Chat
Messaging Channel: Google Business Messages

Generative AI Features

Curiously Human Conversations
Enriched Answers via Generative AI
GAI Intent Analysis
AI Search - GAI Knowledge Base Lookup
GAI Generated Intent Training

          ✓ Included feature    + Optional feature

Request a quote

Connect with one of our specialists so we can show you the advantages for your brand and get your custom quote.

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